Privacy Policy

UNGRAVITY LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our artificial intelligence and automation services, including conversational AI agents, custom applications, text-to-speech infrastructure, and systems integration services.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, do not use our services.

Personal Information

We may collect personal information that you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Account credentials and profile information
• Billing and payment information
• Communications and correspondence with us
• Feedback, surveys, and support requests

Business Data

When providing our AI services, we may process:

• Data you input into our AI systems for training or processing
• Documents, files, and content you upload to our platforms
• Conversation logs and interaction data with AI agents
• Integration data from your existing business systems
• Voice recordings for text-to-speech services

Technical Information

We automatically collect certain technical information, including:

• IP addresses, browser type, and device information
• Usage data, access logs, and service performance metrics
• API usage statistics and error logs
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our AI services and platforms
• Develop and train custom AI models for your specific use cases
• Process transactions and manage your account
• Communicate with you about our services, updates, and support
• Monitor system performance and ensure service reliability
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and protect our rights
• Analyze usage patterns to enhance user experience

Important: We do not use your proprietary business data to train AI models for other clients unless you explicitly provide consent. Your data remains segregated and is used solely for your services.

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements and may only use your information to provide services to us.

AI Model Providers

Our services may utilize third-party AI models and APIs (such as OpenAI, Anthropic, or other providers). Data sent to these services is governed by their respective privacy policies. We take steps to minimize data exposure and anonymize data where possible.

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Secure development practices and code reviews
• Employee training on data protection and security
• Incident response procedures and breach notification protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide our services and support your account
• Comply with legal obligations and resolve disputes
• Improve our services and develop new features
• Maintain accurate business records

When you terminate your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law. Business data and custom AI models will be handled according to your service agreement.

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing your data
• Objection: Object to certain types of data processing

California Residents (CCPA)

If you are a California resident, you have additional rights including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you are in the European Economic Area, you have rights under the GDPR including those listed above, plus:

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to data portability in machine-readable format

Our services are operated primarily in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

We take appropriate measures to ensure that such transfers comply with applicable privacy laws, including implementing appropriate safeguards such as standard contractual clauses or other approved mechanisms.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your access to our services
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

When you exchange SMS or MMS messages with us, or with a business that uses one of our messaging-enabled platforms, we process mobile-messaging data on behalf of the operator of that program. This section describes what we collect, how we use it, and the choices available to you.

Data We Process for SMS

For each inbound or outbound message associated with one of our messaging services, we may process:

• Your mobile phone number
• The message body and any media you choose to share
• Message direction (inbound or outbound) and timestamps
• Message status, delivery receipts, and error codes returned by the carrier
• Opt-in evidence and opt-out requests associated with your number

How We Use SMS Data

We use SMS data solely to:

• Deliver the conversation you initiated and any follow-up you requested
• Maintain a record of the conversation for the operator's customer-service obligations
• Honor opt-out and HELP requests and meet carrier and regulatory requirements
• Diagnose delivery problems and prevent abuse of the messaging service

SMS content may be processed by our third-party AI model providers (such as OpenAI or Anthropic) under the same terms described in "AI Model Providers" above, strictly to generate a response within the conversation you initiated.

No Sale or Marketing Sharing of SMS Data

We do not sell or rent mobile phone numbers, and we do not share SMS opt-in data, opt-in consent, or message content with third parties for their own marketing purposes. Sharing of SMS data is limited to the service providers strictly required to deliver the conversation (such as our carrier aggregator) or as required by law. SMS opt-in consent is never shared or sold to third parties for any purpose, including affiliate marketing.

Opt-Out, Deletion, and Retention

You may opt out of any of our messaging services at any time by replying STOP. We will honor the request immediately and stop sending messages to your number. SMS records are retained for the period required to meet the operator's customer-service and legal obligations and are then deleted or anonymized in line with Section 6 above. To request deletion of SMS records associated with your number outside of that retention window, email c@ungravity.ai.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or through our services, and we will update the "Last updated" date at the top of this policy.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

For privacy-related inquiries, please include "Privacy Policy" in your subject line to ensure prompt handling of your request.